At Artigem, we guarantee that all of our diamond items offered on this site, including loose stones and finished products, are completely natural and unenhanced unless the item is clearly marked as synthetic, lab-created or lab grown. Contact a jewelry expert if you'd like assistance to decide which type of gemstone or diamond is right for you.
We strive to offer the highest quality appraisals to your complete satisfaction. To that end, we offer a complete insurance replacement appraisal on any finished item of jewelry we sell over $1,000. We’re proud to provide this service at no additional charge and we ensure that the appraisal is handled by a GIA Graduate Gemologist for the highest attention to detail.
All of our in-stock items have a 14-day return policy. The item must be returned in new condition, including all reports and paperwork. Items that have been altered, sized, special ordered or custom designed are non-returnable and non-refundable.
We now offer our Gem Member Complimentary 2-day FedEx insured shipping! Next-day shipping available for an upgrade fee.
A signature is required for packages. Your package will not be left at your shipping location unless someone is available to accept delivery.
Upon request, we can have packages held at a FedEx hold station for you to pick up.
Services We Provide
We understand that making a jewelry purchase is a big decision and with this in mind, we do our best to anticipate your every need. We’re delighted to provide a range of additional services as a courtesy to you for no additional charge.
• Free ring sizing
• Free 3 year warranty against any manufacturing defects
• Free appraisal with the purchase of $1,000 or more
• Custom jewelry services available.
I’m not finding quite what I’m looking for on your website. Do you have more products available that you haven’t posted online?
Absolutely! Thanks to our excellent relationships with over 1,000 different designers and vendors, if we don’t have precisely what you want on our website, we can likely get it or have it made for you! If you’re looking for something special, simply email us at firstname.lastname@example.org and we can work to get it for you!
Do you offer any type of payment plan?
We’re sorry but at this time we do not offer payment plans.
Do you have a physical location in my area where I can view your merchandise?
We do not operate out of a brick-and-mortar storefront and have no showroom. We are a web-based business that offers fine jewelry at insurance replacement pricing. Through our expansive network of vendors, artisans and designers, we buy each item on an as needed basis. This allows us to provide policyholders and customers with a selection that would be far too large to store in one location.
How do I know if my stone will fit into the setting I like?
We would love to help you to determine the most appropriate size feature stone for your jewelry. Please email a jewelry expert with any questions at email@example.com. We are happy to point you to the proper choices or to set up modifications to provide you with your dream jewelry.
Do you have a trade-in or upgrade policy?
We do not offer trade-ins or upgrades at this time.